Privacy Policy

Protecting your privacy

In today’s big data-driven world, it’s more important than ever for people to be confident that their information is in safe hands. At Harpswood, a communications agency, we are committed to protecting the information that belongs to the people and organisations we work with and for – and keeping it secure. The General Data Protection Regulation (GDPR) aims to give citizens more control over their data and to create a uniformity of rules that can be enforced across Europe. Here’s everything you need to know about how we manage, secure and use your data.

First things first, these are our guiding principles when it comes to data:

  • We’ll only ask you for personal or business information if we genuinely need it or it will help us to enhance the service we offer you.
  • The only times we share the information we hold is when we’re legally obliged to do so, you’ve consented to it as part of the work we’re doing together, or we need to do so to protect our rights.
  • We only store information on our secure online systems if we need to do so to be able to keep in touch with you, or provide you with a service.

What we collect – and why

This is a summary of the kind of information we might collect:

  • Your contact details – primarily your name, email address, correspondence address and phone number(s).
  • Information about your organisation – this could include anything from top-level details through to employee insights about what it’s like to work there.
  • Any other details you provide to us so that we can work together effectively.

We collect and retain this information because it enables us to:

  • Determine what you need, and how we can provide it through a product or service.
  • Send you updates on our business, the industry and other relevant fields – this will primarily be via email.
  • Manage your account and provide customer service (e.g. responding to requests or questions).
  • Improve our website.
  • Carry out research and analysis.